Delivery Policy

Delivery Policy

Incorrect Address and P.O. Box Numbers

If we are unable to deliver a shipment because of an incorrect address, we will make all reasonable efforts to find the correct address. We will notify you of the correction and deliver or attempt to deliver the shipment to the correct address. Additional charges may apply if the correct address is different from the one shown on the consignment note or the label affixed to your shipment. Deliveries to post office box numbers are only accepted if the telephone number of the consignee is also provided. You agree that if we are unable to deliver the shipment at the first attempt, we may post the shipment to the consignee, and proof of posting is sufficient proof of delivery.

Undeliverable and Rejected Shipments

Where we are unable to complete the delivery of a shipment, we will try to leave a notice at the receiver’s address stating that delivery has been attempted and the whereabouts of the shipment. If delivery has not been made after one more attempt by us or the receiver refuses to accept delivery, we will try to contact you and agree on the appropriate next action. You agree to pay us any costs we incur in forwarding, disposing of, returning the shipment, and our charges (if any) for making a third or more delivery attempts.

Law and Jurisdiction

If any terms or conditions are declared invalid or unenforceable, such a determination shall not affect the other provisions of this contract of carriage, all of which remain in force.

Free Same Day Delivery

Free same day delivery is only applicable for orders placed before 3:00 pm on the particular day. Orders received on or after 3:00 pm will be delivered on the next business day (Saturday and Sunday are not considered business days). Same day delivery is applicable only for deliveries within Dubai.

If we are unable to deliver the order within the same day, we will try contacting you and will update you to deliver it on the next working day. If the customer is not reachable, the company will automatically reschedule it for the next working day delivery. There will not be any compensation provided for deliveries delayed due to unforeseen reasons. Please refer to the refund policy section for the terms and conditions on deliveries and refunds.

Policy Changes

We at Outlet House reserve the right to change this policy whenever required without any prior notice.