Delivery Policy

Incorrect Address And P.o Box Numbers

If we are unable to deliver a shipment because of an incorrect address we will make all reasonable efforts to find the correct address. We will notify you of the correction and deliver or attempt to deliver the shipment to the correct address additional charges may apply if the correct address is different from the one shown on the consignment note or the label affixed to your shipment. Deliveries to post office box number are only accepted if the telephone number of the consignee is also provided and you agree that if we are unable to deliver the shipment at the first attempt then we may post the shipment to the consignee and proof of posting is sufficient proof of delivery.

Undeliverable and rejected shipment

Where we are unable to complete the delivery of a shipment, we will try to leave a notice at the receiver’s address stating that delivery has been attempted and the whereabouts of the shipment. If delivery has not been made after one more attempt by us or the receiver refuses to accept delivery, we will try to contact you and agree on the appropriate next action. You agree to pay us any costs we incur in forwarding, disposing of returning the shipment, and our charges (if any) for making a third or more delivery attempts.

Law and Jurisdicatrion

If any terms or condition is declared invalid or unenforceable, such a determination shall not affect the other provisions of this contract of carriage all of which remain in force.

Free same day delivery is only applicable for orders placed before 3:00 pm on the particular day, the orders received on or after 3:00 pm will be delivered in next business day ( Saturday and Sunday is not considered as business day) same day delivery is applicable only for the deliveries within Dubai.

If we are unable to deliver the order within the same day, we will try contacting you and will update you to deliver it in next working day, if customer is not in reachable then company will automatically reschedule it for next working day delivery, There wont be any compensation provided for deliveries which is delayed due to unforeseen reasons, Please refer the refund policy section for the terms and conditions on deliveries and refund.

We Outlet House have rights to change this policy whenever we required it without any prior notice.